Infinity ECM is a modern, multifunctional platform, which includes 20+ integrated subsystems, solutions, and tools for collaboration, communication and complete management of your organization.

Infinity Core

Necessary subsystems for proper functioning of the Infinity ECM platform. Includes an adjustable graphics management dashboard with flexible graphic widgets for monitoring business activities and KPIs. It consists of managing contacts, products, services, and employees, etc..

Read more

Collaboration

Infinity ECM's basic subsystem for tracking business activities, with dashboard management of tasks, events, calendars, notes, document storage and document approval.

Read more

Marketing Management

Planning and managing marketing campaigns (sending email, texts, and fax campaigns), telemarketing, response tracking and monitoring campaign costs, records and qualifications of potential leads, distribution lists, marketing dashboards, message templates, and reports.

Read more

Sales Activities

Overview of pre-sale activities, sales opportunity management (sales funnel, kanban view, sales steps, tasks, events), automatic offer generation, sales dashboards, reminders, and reports.

Read more

Contracts Management

Management of framework contracts, contracts and purchase orders, with hierarchical monitoring of the allocation and realization of spent resources. Generating contracts from templates, contract hierarchy, collaboration, participants, reminders, dashboards, and reports.

Read more

Projects & Programs

Project and program management, project financial planning, phases, work orders, tasks, work records, project hierarchy, project risks, gantt charts, deliveries, dashboards, milestones, collaboration, planning, and reports.

Read more

Service Desk

User requests, problems, incidents and change requests records, with implementation of tracking according to the ITIL method, knowledge base management, vendor records, SD users overview, virtual service desk, SD portfolio for external users, SLA solution timetables, dashboards, and reports.

Read more

Contact Center Management

Call records received from a Digital VoIP Phone Hub, and creation of related tasks, events, service desk and GDPR requests, detailed conversation and duration records, mobile phone call records, dashboards, CRM desktop plugin for a quick call viewer, and reports.

Read more

360° overview & Work evidence

A detailed 360-degree view of all data located in one place for the company or the person (contact) pulled from all other Infinity ECM systems or other external systems. Overview of overall records of work and employee records for a specific period.

Read more

Document Management (DMS)

Table overview, retrieval, and document storage on multiple storage locations (multi DMS), version and document management, ability to quickly authenticate and approve all stored documents in the system, tags, and meta tags of the document.

Read more

Records & Case Management

Record of all inbound and outbound mails, case files and records overview, electronic and physical delivery notes, group expedit, documents archiving, extraction of archived material, use archived documents, dashboards, and reports.

Read more

Asset Management

Includes management of all types of company property (real estates, vehicles, hardware, software, equipment), asset hierarchy, detection of hardware devices on the network; software and licenses management; configuration items; asset monitoring, asset maintenance & projects, dashboards, and reports.

Read more

Invoices Management

Records of inbound and outbound invoices (eInvoice, recurring invoices, advance invoices, debit notes, credit notes, fiscalization, invoice templates); approval process for entry invoices, with group and individual certification; delivery notes, work orders, warnings, dashboards, and reports.

Read more

Intranet Portal

Overview and create separate portal groups (sites); collaboration management, request approval process; official announcements; news, FAQs, e-learning, notifications, file sharing, picture galleries, dashboards; employee overview and internal jobs, internal chat.

Read more

GDPR Manager

A personal data protection compliance management system, guaranteeing compliance with personal data protection laws and regulations of your region or country. It covers data catalogs, processing purposes, processes, processing activities, data subjects rights, consents, data breach registry, identity risk assessments (DPIA), location data, access logs, reviews, education, and dashboards.

Read more

Email ticketing

Manage a multitude of inboxes from multiple providers. Track and copy emails with email tokens. Automatic email responses, viewing emails (received, sent, archived), collaborating, answer emails directly from the system, connect emails to other processes.

Read more

Human resources

Behind every product or service lies a human mind, lots of effort and manhours. Infinity ECM offers a personnel-management system for recruiting, selecting, and introducing employees into your system, manage training and development, appraise employee performance, and manage compensations and benefits, and more.

Read more

Situations Management

The Situations Management System ensures the right process in the right place, making your team fully aware of how to effectively carry out services and meet targets. Ensure business consistency, progress towards goals, and manage your business in the safest way possible, minimizing resource waste.

Read more

External portal

This feature enables internal and external users and partners to see and send data independently. It allows users to communicate with the company without requiring an account for the Infinity ECM system. It contains 6 portals in total: Service Desk Portal, Data Protection Portal, Asset Portal, Project Portal, Human Resources and Contracts Portal.

Read more