Infinity ECM is a modern multifunctional platform that includes a number of integrated subsystems, solutions and tools for collaboration, communication and complete organization management.

Infinity Core

Basic subsystem for tracking business activities with dashboard management, management of contacts, tasks, events, calendars, notes, catalogue of products and services, document storage and document approval..

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Marketing Management

Planning and managing marketing campaigns (sending email, sms, fax campaigns), telemarketing, response tracking and monitoring campaign costs, records and qualifications of potential leads, distribution lists, marketing dashboards, message templates, reports..

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Sales Activities

Overview of pre-sales activities, sales opportunity management (sales funnel, kanban view, sales steps, tasks, events), automatic generating offers, sales dashboards, reminders, reports..

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Contracts Management

Management of framework contracts, contracts and purchase orders with hierarchical monitoring of allocation and realization of spent resources. Generating contracts from contract templates, contract hierarchy, collaboration, participants, reminders, dashboards, reports..

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Project & Programs

Project and program management, project financial planning, phases, work orders, tasks, job records, project hierarchy, project risks, gantt charts, deliveries, dashboards, milestones, collaboration, planning, reports..

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Service Desk + SD portal

User requests, problems, incidents and changes requests records with implementation tracking according to ITIL methodology, knowledge base management, vendor records, SD users overview, virtual service desk, SD portfolio for external users, SLA solution timetables, dashboards, reports..

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Contact Center Management

Call records received from a Digital VoIP Phone Central with creating related tasks, events, service desk and GDPR requests, talk and duration details records, mobile call records, dashboards, CRM desktop plugin for quick call viewer, reports..

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360° overview & Work evidence

Detailed 360 degree view of all data in one place for the company or person (contact) that is pulled from all other Infinity ECM platforms or external systems. Overview of the overall records of work and employee records for a specific period..

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Document Management (DMS)

Table overview, retrieval, and document storage on multiple storage locations (multi DMS), version and document management, the ability to quickly authenticate and approve all stored documents in the system, tags, and meta tags of the document..

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Records & Case Management

Record of inbound and outbound mails, case files and records overview, electronic and material delivery notes, group expedit, documents archiving, extraction of archive material, use archive documentation, dashboards, reports..

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Asset Management

Includes management of all types of property (real estates, vehicles, HW, SW, equipment), asset hierarchy, detection of HW devices on the network; software and licenses management; configuration items; asset monitoring, asset maintenance projects, dashboards, reports..

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Invoices Management

Records of inbound and outbound accounts (eInvoice, recurring accounts, advance invoice, debit notes, credit notes, fiscalization, account templates); approval process for entry accounts with a group and individual certification); delivery notes, work orders, warnings, dashboards, reports..

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Intranet Portal

Overview and create separate portal groups (sites); collaboration management, request approval process; official announcements; news, FAQs, e-learning, notifications, file sharing, picture galleries, dashboards; employee overview and internal jobs, internal chat..

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GDPR Manager + GDPR portal

A personal data protection management system in complies with EU GDPR regulation. It covers: data catalogs, processing purposes, processes and processing activities, data subjects rights, consents, data breach registry, identity risk assessments (DPIA), location data, audit, reviews, education, dashboards..

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Email ticketing

Managing group mailboxes by multiple agents. Track and paste e-mails via e-mail tokens. Automatic e-mail responds to sender, viewing emails (received, sent, archived), collaborating, answering e-mails from the system, connecting e-mails to other processes..

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