The main purpose of the Service Desk sub-system is to provide support to its customers for the products and services they have sold. Each client, regardless of whether it is a legal or a natural person, has a list of products and services sold and each SLA level for a specific period.
The module contains one team of operators and may include more team specialists, but only one team of experts can be assigned to each product. Within the module, there is issues and users overview, knowledge bases, my VSD overview, notifications and consist of user and part for system administrators.
The issue profile provides a detailed insight into the data on a particular request. Information about problem analysis and solution, records of vendors, related issues, tasks, events and products, knowledge base management, automatic e-mail notifications for issue change status, integration with project management (for automatic work-logs on support projects).