Customer Support is provided via email, phone, or remote desktop under the user’s control for providing better support for both sides.

And once the user has signed in to the Infinity system, he can find it under the user menu in the right corner of the system under Support.

 

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Frequently asked questions

General questions
General
  1. Is there a user manual that comes with the Infinity ECM platform?
  2. How do you provide customer support?
  3. Can I access to Infinity ECM platform through a mobile device?
  4. Can the Infinity ECM Platform be tailored to organization needs?
  5. Do I need to have my own server to use the Infinity ECM platform?
  6. In which versions Infinity ECM platform is available?
  7. Can I try a trial version of the Infinity ECM platform?
  8. Why is Infinity ECM platform my best cloud software choice?
  9. Which systems Includes?
  10. What is Infinity ECM?
Support
How to start?
  1. System administration
  2. Chat and notification management
  3. Interactive collaboration and file storage
  4. Item profile
  5. Create & update forms
  6. Personalization of overviews for login user
  7. Activity Stream
  8. Infinity Dashboard
  9. Returning forgotten password
  10. User login
Functionality
Basic features
  1. Interactive Widgets
  2. Notes and reminders
  3. Notifications
  4. Chat
  5. Filtering
  6. Advanced search
  7. Document verification
  8. DMS Attachments
  9. Management of interactive collaboration (advanced communication)
  10. Activity Stream
  11. Management of hierarchy levels and documentation privacy
  12. Multilanguage
  13. Personalized view for each signed-in user
On-premise
Infinity ECM On-premise
  1. On premise – general
Cloud version
Infinity ECM Cloud
  1. Cloud version – general
Payments
On permise & Cloud version
  1. Cloud version charge
  2. On permise charge
Infrastructure
ICT Infrastructure
  1. Infrastructure Infinity ECM On-premise
  2. Infrastructure Infinity ECM Cloud
  3. Infrastructure – general
Intergrations
Infinity ECM integrations
  1. Integration Services
Partners
Infinity ECM partners
  1. Partnership