Main Infinity ECM features include:

  • Infinity Core (business activity’s monitoring, contacts management, a catalogue of products and services)
  • GDPR Manager (a personal data protection management system in complies with EU GDPR regulation)
  • Marketing (management of email, fax, SMS, telemarketing campaign, recording and processing leads and contacts)
  • Sales Activities (management of the pre-sales activities, retrieval and management with proposed qualified sales and marketing opportunities)
  • Contracts (creating, managing and connecting frame contracts, contracts, purchase orders)
  • Project & Programs (financial planning and management of projects and programs)
  • Invoices (complete account management process with integration, withdrawal and amendment of data from the financial-accounting (ERP) system)
  • Service Desk (records of user issues, incidents, problems, changes requests)
  • Contact Center (integration with digital VoIP telephone system, allows continuous withdrawals call records in real time, managing with calls, e-mails, issues)
  • 360° Tracking (advanced client, contact or employee overview with all the information from other Infinity ECM platform subsystems)
  • DMS (allows associating digital documents and their storage in DMS, version management, document verification or approval)
  • Records Management (record of incoming emails, internal emails, creating direct outgoing emails, delivery notes, review of case files, case files and records archiving, shipping, borrowings, extraction)
  • Asset Management (includes records of tangible and intangible assets)
  • Intranet Portal (Includes a range of functionalities for improving internal communication, and for easy access to the shared files inside organizational units)

Frequently asked questions

On-premise
Infinity ECM On-premise
  1. On premise – general
Cloud version
Infinity ECM Cloud
  1. Cloud version – general
Payments
On permise & Cloud version
  1. Cloud version charge
  2. On permise charge
Intergrations
Infinity ECM integrations
  1. Integration Services
Partners
Infinity ECM partners
  1. Partnership